If you receive an error code such as -21, -23, or any other negative number, your plug-in is using an obsolete activation system. They will reset your code and give you instructions so the license will activate correctly. They will reset your code and give you instructions so the license will activate correctly.Ĭontact support and let them know you have a 505 error. Contact support and let them know you have a 105 error. This error is usually caused by a cloned hard drive on a second Apple computer, but there can be other causes. Include your license number and reason the license could not be deactivated.ġ05 - License already activated on this computer If you are not able to deactivate the license contact support. If you are moving to a new computer, you need to deactivate the license on the one no longer in use. The standard license agreement allows activation on up to two computers. ![]() You can remove an unwanted program from your computer with these instructions. Download and install the appropriate version from the Downloads or Older Installers pages. For example, the license code for Exposure 7 will not activate Exposure X. ![]() Make sure you are using the correct code for the software version you are activating. 102 - Incorrect license code for software version ![]() Include your license number and the specific error code you are receiving and we can help resolve the problem. If you receive an error code that is not covered, please contact support. Common activation error codes are included in this article.
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